Natural Language Processing: Business Applications That Matter
Every day, your business generates and receives enormous volumes of unstructured text: customer emails, support tickets, contracts, social media mentions, product reviews, internal reports, and meeting notes. Most of this information sits untouched because it is too time-consuming to read and interpret at scale. Natural language processing (NLP) changes that. NLP is the branch of artificial intelligence that enables computers to understand, interpret, and generate human language. For businesses, this translates into the ability to extract meaningful signal from text at a speed and scale that no human team can match, and to build products and workflows that respond intelligently to what people actually write and say. Core NLP Capabilities Before exploring applications, it helps to understand the building blocks that modern NLP systems provide: Text Classification Assigning documents, sentences, or phrases to predefined categories. Examples include routing support tickets...